Full Name (required)
ID / Account Ref. / EasyPay / Smart-Card Number (to be eligible for prizes)
Email Address (required)
How many years have you been a StarSat subscriber?
Where first did you hear about us?
Why did you decide to choose us?
Any other reason(s)?
Did you use a competitor before us?
If yes, who?
What, if anything, do you miss about the said competitor?
Where do you go for StarSat related information, news and promotions? (Choose as many options as you like)
WebsiteSocial MediaNewspapersBrochuresCall CentreStarSat EmployeesInstallersWord of Mouth
What is it about StarSat that most annoys you?
What's your favourite thing about StarSat?
How likely are you to recommend StarSat to your friends?
I would recommend StarSat to everyone I knowI would recommend StarSat to a few peopleUndecidedNot very easilyNever in a million years
What would you change about StarSat?
Who would you say is our biggest competition?
How easy or difficult was it to get StarSat in your home?
Easiest thing I've ever doneExtremely easyEasier than I expectedNeither here nor thereHarder than I expectedVery difficultThe hardest thing I've ever done
How can we make the installation process easier for future customers?
How would you rate the installer who did your installation?
Did an amazing jobDid a good jobDid an OK jobDid the job but I was disappointedIncompetent
How easy or difficult is it for you to recharge your account?
Very easy and simplePretty easySimple enoughCumbersomeVery difficult and annoying
How would you describe your most recent interaction with our call centre?
The best everAmazingGood enoughMehBadAwfulNightmarish
Why? What happened?
What can we do to improve our customer service?
How many hours do you watch TV per week?
For us to bring you the content you want, we need to know what you enjoy the most. Please indicate below which genres and sub-genres you love the most. Choose as many as you please.
Soccer⤷ Ligue1⤷ Bundesliga⤷ OtherKing-boxing/MMABasketballRacingOther:
Dramas⤷ Western⤷ Chinese⤷ Indian⤷ Local⤷ NigerianSoapies⤷ Western⤷ Chinese⤷ Indian⤷ Local⤷ NigerianSitcoms⤷ Western⤷ Chinese⤷ Indian⤷ Local⤷ NigerianDocumentaries⤷ Animals⤷ Culture⤷ HistoryOther:
Dramas⤷ Western⤷ Chinese⤷ Indian⤷ Local⤷ NigerianAction⤷ Western⤷ Chinese⤷ Indian⤷ Local⤷ NigerianComedy⤷ Western⤷ Chinese⤷ Indian⤷ Local⤷ NigerianNon-fiction⤷ Western⤷ Chinese⤷ Indian⤷ Local⤷ NigerianMusicals⤷ Western⤷ Chinese⤷ Indian⤷ Local⤷ NigerianOther:
What do you think of StarSat's content offering?
It's highly varied, entertaining and bountifulIt's good but there's space for improvementIt's OKThere isn't enough content and/or it's not entertaining enoughIt's boring, monotone and scarce.
What's your favourite channel?
What's your favourite show?
What's your kid's favourite channel?
What's your kid's favourite show?
What would you love to see more of?
What would you like to see less of?
What channel(s) do you want to see on StarSat?
What show(s) would you love to see on StarSat?
Which decoder do you use?
Combo3 Decoder (PVR)HD Decoder (white)StarTimes Decoder (extra-view)
How would you rate your decoder?
Wouldn't have anything elseAwesomeDecentDoes the jobSlegTerribleBelongs in a trash heap
Why do you say so?
Which features of the decoder do you like the most?
Which additional features do you wish the decoder had?
How much more would you be willing to pay for your decoder to have the above features?
How often do you go to our website?
DailyWeeklyMonthlyNot very oftenBasically never
Is our website easy to find?
ExtremelyVeryMehNopeThe opposite of easy
How long does it take our customer service to get back to you after filling out our Contact page form?
Almost immediatelySurprisingly fastWithin a reasonable amount of timeThey take too longIt takes fo evaahThey didn't get back to me
What sort of content/information do you go looking for on the website?
Did you find the content/information you were looking for?
How difficult/easy is the website to use?
Very easy and simpleEasyEasy enoughDifficultVery difficult and frustrating
What would you like to see more of on the website?
What would you like to see less of on the website?
What features do you wish the website had?
What do you think about the blog?
It's very entertaining to readEvery now and then there's a good articleIt exists. Nothing specialThere's a blog?
Should there be more or fewer blog posts posted?
I want moreI want lessI don't care
What would you change about the blog?
What would you change about the website?
Are there any other suggestions you have with regards to anything at all? This is your time to shine 🙂