We are currently experiencing high call volumes due to the SD/HD decoder swap project as well as new customer registration stemming from a successful sports season sales campaign. We apologise to any customer who struggled to contact us via telephone. In our quest to enhance communication efficiency toward improved customer-care, please inbox us via our Facebook page http://www.facebook.com/starsatsa
Customer-care and support measures include:
All HD StarSat Super bouquet subscribers have access to all premium channels; however it is important that customers reboot/rescan (press F4) on their new HD decoders after the swap.
Avoid disconnection; pay R99 to swap your TopTV decoder for a new HD decoder at House & Home and OK Furniture. Another alternative, bring your Top TV card to your nearest customer experience centre (CEC) to receive your new HD decoder.
This decoder model is outdated and no longer valid. Please visit your nearest House & Home or OK Furniture, pay R99 to swap your TopTV black decoder for a new HD decoder.
We are aware of the delay and have addressed these concerns with the courier company. We have developed a contingency plan to expedite this process. Your new HD decoder is on its way.
Our content team vigorously strives to secure a diverse catalogue of content that appeals to our many subscribers within South Africa as well as the rest of Africa.
StarSat’s contract with the above content suppliers came to an end and the supplier decided not to renew the channel licensing agreement. However, we are committed to securing new content to replace these channels.
As from 30 June 2016, the entertainment channel Glow TV will no longer be available on StarSat or any other media platforms.The decision to close the channel was made by the producers of the channel, Kagiso Media and Urban Brew, due to the prohibitive rise in programming costs, the falling rand and general economic climate.
Our content team is in the process of acquiring more recent movie releases.