FAQs

Welcome to the Frequently Asked Questions page.

Here we try to answer all of your most asked questions.

If your question is not answered below please email us on:

wecare@starsat.co.za.

How much are the monthly subscription costs?

We offer a variety of affordable base packages like the Special Package for R109/mo and the Super and Chinese Packages for R209/mo. We also offer add-on packages like the Indian Package for R109/mo, the French Package for R129/mo and finally the Sports+ Package for R99/mo. Package prices are subject to change. View our full package offering.

How much does the StarSat decoder cost?

R499 for a full StarSat installation including the HD Decoder, satellite dish and installation. (StarSat pays the installer a set amount – should there be any additional costs incurred this will be between the customer and the installer.) The HD Decoder on its own costs R300Satelite Dish Realignment costs R300.  All prices are subject to change.

How do I pay my StarSat Subscription?

Reflects in 24 to 72 hours:

  • Debit Order
  • EFT
  • Direct Deposit at Standard Bank ATMs

Reflects immediately:

  • Credit Card
  • Store-bought voucher
  • Easy Pay Outlet (Immediate at selected stores, otherwise 4 days)
  • Calling the Customer Experience Center

PLEASE NOTE: PAYMENT MUST REFLECT IN THE STARSAT ACCOUNT ON THE 1ST OF EACH MONTH TO AVOID DISCONNECTION. PLEASE BE SURE TO MAKE PAYMENT A FEW DAYS IN ADVANCE TO ENSURE RECEIPT OF PAYMENT. THIS IS ESPECIALLY IMPORTANT IF YOU BANK WITH A BANK OTHER THAN STANDARD BANK.

What are the StarSat Banking Details?

StarSat banks with Standard Bank. Our account details are as follows:

Bank: Standard Bank
Branch Code: 019 205
Account Number: 252 315 553
Type of Account: Cheque

Please make your payment before the 1st of each month to avoid a disruption to your valuable viewing time.

How do I pay my subscription at an EasyPay outlet?

Designed for your convenience, you can pay your account at any EasyPay outlet nationwide.

EasyPay only accepts your EasyPay Reference Number as a payment reference, so please ensure that you have these details with you when making the payment. If you need your reference number, call our friendly StarSat support team on 011 582 9988 and we will supply you with it. Your EasyPay reference number reflects on the back of your monthly statement if you pay via Debit Order.

EasyPay reflects immediately on your account at selected stores only. To be safe, pay your account at least 4 days before the 1st of the following month to prevent potential cancellations.

How do I pay my subscription via a direct deposit?

You can pay your subscription at any Standard Bank branch. Complete a deposit slip or the M65 printed on your monthly statement and make a payment directly at any Standard Bank branches. Here are our banking details:

Bank: Standard Bank
Branch Code: 019 205
Account Number: 252 315 553
Type of Account: Cheque

Use your Financial Account Number which is a nine-digit number as the beneficiary reference in order to avoid account complications. Please make your payment before the 1st of each month to avoid a disruption to your valuable viewing time.

How do I pay my subscription via Credit Card?

To make payments via a credit card you will need to have your credit card handy and call the StarSat Call Centre on 011 582 9988.

Please make your payment before the 1st of each month to avoid a disruption to your valuable viewing time.

How do I pay my subscription via Internet Banking?

StarSat is moving with the times, allowing the flexibility of paying your account through Internet banking via EFT. So now you can set up a recurring Internet payment via your personal bank account to StarSat.

On Standard Bank’s Internet Banking, select StarSat from the list of pre-approved beneficiaries on your bank’s Internet banking website, and use your StarSat Account Number as the payment/beneficiary reference.

For all other banks please load StarSat as a beneficiary:

Bank: Standard Bank
Branch Code: 019 205
Account Number: 252 315 553
Type of Account: Cheque

Use your Financial Account Number which is a nine digit number as the beneficiary reference in order to avoid account complications.

If you do not bank with Standard Bank, please be aware that your payment may take up to 4 working days to reflect on your StarSat account. Please make your payment before the 1st of each month to avoid a disruption to your valuable viewing time.

How do I pay my subscription via an ATM?

Before paying at an ATM, make sure that you first add StarSat as a beneficiary of your bank account:

Bank: Standard Bank
Branch Code: 019 205
Account Number: 252 315 553
Type of Account: Cheque

When making a payment, please remember to use your 9-digit Financial Account Number as the beneficiary reference in order to avoid account complications. Use your Financial Account. Please make your payment before the 1st of each month to avoid a disruption to your valuable viewing time.

How do I pay my subscription via Debit Order?

Call the StarSat Call Centre on 011 582 9988 and we will set up a debit order to automatically deduct the amount due for payment from your bank account every month on any of the following dates: 15, 25, 26, 27, 28, 29, 30 or 1st of the month).

How many upgrades or downgrades am I allowed per month?

There is no limit to the number of upgrades per month, however, a downgrade is only permitted if a customer has a zero balance. Downgrades need to be scheduled for the 1st of the following month.

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